GANOBCSIK-WILLIAMS, L.; BROUGHAN, C. Using the ‘Balanced Scorecard’ Method to Evaluate and Plan Writing Centre Provision. Journal of Academic Writing, [S. l.], v. 1, n. 1, p. 267–279, 2011. DOI: 10.18552/joaw.v1i1.35. Disponível em: https://publications.coventry.ac.uk/index.php/joaw/article/view/35. Acesso em: 24 apr. 2024.